Delete your BrainFable account
A BrainFable account belongs to a parent or guardian. You can delete it, and everything stored with it on our servers, at any time, in the app or by email.
In the app
- Open BrainFable and tap the Parents tab.
- Enter your parent PIN.
- Tap the account icon at the top right of the Progress report.
- Tap Delete my account and confirm with your account password, or with Google or Apple if that is how you sign in.
The account is deleted straight away.
Without the app
Email support@brainfable.app from the email address the account uses, with the subject "Delete my BrainFable account". We will check the request came from the account holder, delete the account within 30 days, and reply to confirm.
What is deleted
- The account: email address, name, password and Google or Apple sign-in link.
- Learner profiles and study records synced to the account, and the Premium cloud backup.
- Group and friend memberships, challenge results, reactions and league entries.
- Purchase records we hold, and notification tokens.
What is kept
- Our server backups, kept only to recover from a failure, are replaced on a rolling basis, so the deleted data is gone from them within 35 days.
- Google Play and the App Store keep their own records of purchases, under their own privacy terms.
- The anonymous install count cannot be tied to anyone, so there is nothing in it to delete.
- Data on the phone stays until you remove the learner profile or uninstall the app.
Deleting the account does not cancel a Premium subscription. Cancel it first in Google Play (Payments & subscriptions) or in your Apple ID settings, or it will keep renewing.
Questions: support@brainfable.app. More about how we handle data: Privacy Policy.